Shipping & Delivery Policy.

1. Why this policy exists

Tripkoz Technologies provides Tripkoz as a software-as-a-service subscription. We do not sell, stock or dispatch any physical item.

This page is published because payment providers and buyers reasonably expect a delivery policy alongside the refund and cancellation terms. It sets out what "delivery" means for a product that arrives over the internet, and when it is treated as complete.

2. No physical goods are shipped

There is no shipment, no tracking number, no courier partner and no shipping address. We never ask for a delivery address, and no shipping, handling, packaging or delivery charge is ever added to an order.

GPS hardware, dashcams, mobile phones, tablets and vehicle accessories are not sold by Tripkoz. Where your operation uses such devices, you buy them from your own supplier and they are covered by that supplier’s terms.

3. What is delivered, and how

On a successful payment, the following are delivered electronically:

• Plan activation — your organisation’s subscription is activated and the plan limits (users, drivers, vehicles, passengers, routes, monthly trips) are applied to your account;
• Dashboard access — the Tripkoz web dashboard becomes available to every administrator on the account, at the new limits;
• Mobile access — the Tripkoz Android application unlocks for your drivers and guardians, using the accounts you have provisioned;
• Tax invoice — a GST-compliant invoice is generated against the payment and is available to download from Billing, and is emailed to your registered address;
• Confirmation — an on-screen confirmation showing the plan, amount, payment reference and term end date.

The Tripkoz Android application itself is obtained from the Google Play Store at no additional charge. Its availability is subject to Google’s distribution terms and your device meeting the minimum requirements.

4. Delivery timing

Activation is automatic and normally completes within a few seconds of the payment gateway confirming the transaction. Delivery is treated as complete at the moment the subscription is activated on your account.

A payment occasionally lands in a pending state at the gateway — most often with net banking or a bank-side UPI delay. In that case the dashboard shows the payment as pending and activation completes automatically as soon as the gateway confirms, usually within a few minutes and always within 24 hours.

If a payment has been debited from your account and your plan has not activated within 24 hours, contact billing@tripkoz.com with the payment reference. We will either complete the activation or refund the payment in full under the Refund Policy.

Invoices are generated at activation. An invoice that has not appeared within one (1) business day of a successful payment should be reported to us.

5. If delivery does not happen

If we take a payment and cannot activate the corresponding plan, that is a failed delivery and the payment is refunded in full — no deduction, to the original payment method. See the Refund Policy for how and when the money is returned.

We do not treat a plan as delivered because a payment succeeded. It is delivered when your account can actually use it.

6. Where the Service is available

Tripkoz is sold and supported in India, and billed in Indian Rupees. The dashboard and mobile applications are reachable from anywhere with an internet connection, so an administrator travelling outside India can still sign in.

Because nothing is shipped, no customs duty, import charge or cross-border delivery restriction can apply to your purchase.

7. What you need at your end

Delivery depends on things we do not control. To use what has been delivered you need:

• A current web browser for the dashboard, and an internet connection;
• An Android device meeting the minimum version stated on the Play Store listing, for drivers and guardians;
• Location and notification permissions granted on driver and guardian devices, for tracking and alerts to function;
• A working mobile data connection in the areas your vehicles operate.

A limitation caused by your own device, network coverage or permission settings is not a delivery failure, and is not refundable on that basis.

8. Contact

Delivery and activation questions go to billing@tripkoz.com. General support is at support@tripkoz.com. Unresolved complaints may be escalated to our Grievance Officer at grievance@tripkoz.com, who acknowledges within 24 hours and aims to resolve within 15 days.