Question 1

What is TripKoz?

Accepted Answer

TripKoz is a unified transport operations and passenger safety platform for schools, fleet operators, and independent drivers. It connects web administrators, drivers, and guardians with live GPS tracking, pre-trip safety checks, digital passenger boarding, and automated alerts.

Question 2

Who is TripKoz built for?

Accepted Answer

TripKoz is designed primarily for K-12 schools, colleges, educational transport contractors, independent school van/auto drivers, and corporate campus shuttle operators.

Question 3

Do we need to purchase proprietary GPS hardware boxes?

Accepted Answer

No. TripKoz uses standard smartphones. Drivers run the TripKoz Android mobile app, which streams real-time background GPS telemetry directly to the platform, saving thousands in hardware and installation expenses.

Question 4

How quickly can our school or fleet onboard?

Accepted Answer

Most teams are up and running in under 20 minutes: create an account, select your plan, add your vehicles and drivers, map your pickup stops, and invite parents.

Question 5

What mobile platforms are supported?

Accepted Answer

TripKoz currently provides native Android applications for both Drivers and Guardians, built with Kotlin and Jetpack Compose. An iOS companion app is on our future product roadmap.

Question 6

Does the driver app work in the background?

Accepted Answer

Yes. The TripKoz Android driver app uses an Android foreground location service. Telemetry continues uploading reliably even when the driver navigates to other apps or locks the phone screen.

Question 7

What happens if the driver loses cellular connectivity during a trip?

Accepted Answer

The driver app automatically queues GPS fixes in device memory and batch-flushes them to the server once cellular or Wi-Fi signal is restored, ensuring complete trip audit trails.

Question 8

How does the pre-trip safety inspection work?

Accepted Answer

Before a driver can start a trip on the app, they must complete a mandatory 5-point walkaround checklist covering brakes, tyres, headlights/indicators, emergency exits, and valid permits.

Question 9

What happens if a vehicle fails an inspection item?

Accepted Answer

The trip launch is blocked on the mobile app, and the organization command center is instantly notified with the failure details so maintenance or a replacement vehicle can be arranged.

Question 10

How does the emergency SOS button work?

Accepted Answer

A single tap on the in-app SOS button immediately captures and broadcasts the vehicle’s exact GPS coordinates, driver details, and passenger manifest to organization dispatchers, logging a high-priority incident record.

Question 11

Does TripKoz track vehicle document expiration?

Accepted Answer

Yes. The system tracks renewal dates for driver commercial licenses, vehicle fitness certificates, insurance policies, and route permits, displaying warning badges before anything expires.

Question 12

How do parents and guardians follow the ride?

Accepted Answer

Guardians download the Android companion app to see their child’s assigned vehicle moving on a live map, accompanied by real-time ETA countdowns and driver contact information.

Question 13

How is student boarding recorded?

Accepted Answer

At each stop, the driver marks students as Boarded, Dropped, or Absent with one tap. Parents receive an immediate push confirmation the moment their child steps on or off the bus.

Question 14

Can parents report absences in advance?

Accepted Answer

Yes. Guardians can report a student absence directly in the app before departure. The driver’s manifest updates automatically so the bus does not waste time stopping for absent students.

Question 15

What subscription plans are available?

Accepted Answer

We offer two straightforward plans: the Independent Driver plan at ₹49/month (for solo van/auto/bus drivers) and the Organization Fleet plan at ₹1,000/month (for schools and fleet operators with unlimited vehicles and drivers).

Question 16

Are there discounts for multi-month or annual billing?

Accepted Answer

Yes. 6-month billing saves ₹30 off the total, and annual billing saves ₹100 off the total across both driver and organization tiers.

Question 17

What payment methods are supported?

Accepted Answer

Payments are processed securely online via Razorpay. We support UPI (Google Pay, PhonePe, Paytm), debit/credit cards, and net banking.

Question 18

Do we receive official GST tax invoices?

Accepted Answer

Yes. An official GST-compliant PDF tax invoice is generated automatically for every payment and is downloadable from your organization billing dashboard.

Question 19

How is passenger and student data protected?

Accepted Answer

All data in transit is encrypted using modern TLS protocols. Student records, parent contact numbers, and location logs are strictly isolated within your organization’s private tenant partition.

Question 20

Can other schools or drivers see our routes or passenger details?

Accepted Answer

No. TripKoz enforces strict multi-tenant isolation at the database and API guard level. No external entity can access or query your organization’s records.

Frequently Asked Questions.

Frequently asked questions

GeneralWhat is TripKoz?

GeneralWho is TripKoz built for?

GeneralDo we need to purchase proprietary GPS hardware boxes?

GeneralHow quickly can our school or fleet onboard?

Mobile appsWhat mobile platforms are supported?

Mobile appsDoes the driver app work in the background?

Mobile appsWhat happens if the driver loses cellular connectivity during a trip?

Safety & checksHow does the pre-trip safety inspection work?

Safety & checksWhat happens if a vehicle fails an inspection item?

Safety & checksHow does the emergency SOS button work?

Safety & checksDoes TripKoz track vehicle document expiration?

Passengers & parentsHow do parents and guardians follow the ride?

Passengers & parentsHow is student boarding recorded?

Passengers & parentsCan parents report absences in advance?

Billing & plansWhat subscription plans are available?

Billing & plansAre there discounts for multi-month or annual billing?

Billing & plansWhat payment methods are supported?

Billing & plansDo we receive official GST tax invoices?

Security & privacyHow is passenger and student data protected?

Security & privacyCan other schools or drivers see our routes or passenger details?