Our commitment to WCAG 2.1 Level AA, what already conforms in the Tripkoz dashboard and website, the gaps we know about, and how to report a barrier.
Write to accessibility@tripkoz.com with the page and what stopped you. We acknowledge within two business days, and we will give you a workaround while the fix is being made.
Tripkoz Technologies is committed to making Tripkoz usable by as many people as possible, including people who use screen readers, keyboard-only navigation, magnification, speech input, or who need reduced motion or higher contrast.
Accessibility is treated as part of building the product rather than as a later pass. Where we fall short, we would rather say so on this page than leave you to discover it.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA for the Tripkoz website and web dashboard.
We also take account of the Rights of Persons with Disabilities Act, 2016 and the Guidelines for Indian Government Websites where they apply to a service used by schools and public institutions.
Current status: partially conformant with WCAG 2.1 Level AA. "Partially conformant" means most of the Service meets the standard, and the known exceptions are listed in section 5.
This statement applies to:
The Tripkoz Android application is assessed separately against the Android accessibility guidelines and is not covered by this statement. Third-party components embedded in our pages — the Razorpay checkout window and Google Maps in particular — are controlled by those providers and are outside our conformance claim, though we choose accessible alternatives where they exist.
Across the website and dashboard:
We know about the following, and each is on our plan to fix:
The Service is designed to work with recent versions of:
The Service may not work well with browsers more than two major versions old, or with assistive technology that no longer receives updates.
We use a combination of automated and manual testing: automated checks in development, manual keyboard-only passes on new screens, screen-reader spot checks on the flows that matter most (sign-in, billing, adding a driver or vehicle, reading a trip), and contrast checking of the design tokens in both themes.
This statement was last reviewed on the effective date shown above. We review it whenever a significant part of the interface changes, and at least once a year.
If something on Tripkoz is difficult or impossible to use, please tell us at accessibility@tripkoz.com. Include the page or screen, what you were trying to do, and the browser and assistive technology you were using if you know them.
We acknowledge accessibility reports within two (2) business days. Where a fix will take time, we will offer a workaround or complete the task with you in the meantime, at no charge.
If you are not satisfied with our response, you can escalate to our Grievance Officer at grievance@tripkoz.com, who acknowledges within 24 hours and aims to resolve within 15 days.
This document sits alongside the rest of our published terms. Together they form the agreement that governs your use of Tripkoz.
